FAQ

Right after you check out, we email you a confirmation that lets you follow your order at every stage.

Edits are possible only while the order has not entered fulfillment. When it shows "preparing for shipping", "shipping" or "delivered", changes can no longer be made.

There are two main ways to pay:

● PayPal: our main secure processor; through it you can also pay with MasterCard, VISA, Amex and Discover.

● Secure credit card: Visa, Mastercard, Amex and Discover cards are accepted directly at checkout.

Prices and charges are in USD. If your card is issued in another currency, your bank converts the amount at its own exchange rate.

Yes, you can split your payment into 3 installments.

We deliver all over the world, including Asia, North and Central America, Europe and Oceania, with PayPal and credit card payment available.

Orders are usually processed within 3 to 7 days. Delivery time then depends on the shipping method you pick.

Your order confirmation email includes what you need to follow your package until it arrives.

If nobody is home, the carrier will usually try again the next day or contact you to set a new date, depending on your country and delivery method.

In some cases you may need to pick the parcel up at your local post office.

Yes, as long as:

- the item was bought from our online store;

- it is unused;

- you request the return or exchange within 14 days of delivery.

To start a return, just reach out to our customer service.

Exchanges follow the same rules as returns. When you contact support to prepare the return, tell us which item you would like instead.

Contact customer service first to receive the return address. Pack the item safely in its original packaging together with your proof of purchase.

Return shipping is sometimes on us. When the reason for the return is not an error on our side, the return shipping cost is taken off your refund.

We confirm returns within 14 days after the parcel reaches our warehouse. Once approved, your refund, exchange or store credit is issued within another 14 days.