Return & Refund Policy

Thanks for shopping with us, we hope you love your order. If something is not right for any reason, you can send it back. Here is how our return policy works.

RETURNS

To qualify for a refund, the product has to be sent back within 14 calendar days of receiving it, in the same condition you got it and without any damage.

When a return is the customer's choice, the customer covers the return shipping, priced by the carrier you select. If the item arrived damaged or was not the one you ordered because of a mistake on our end, you do not pay for return shipping.

RETURN PROCESS

Contact customer service first to receive the return address. Then pack the item safely in its original packaging and add your proof of purchase.

Return shipping is sometimes on us. When the reason for the return is not an error on our side, the return shipping cost is taken off your refund.

REFUNDS

Once your parcel arrives and the item is checked, we handle the return or exchange; give us a minimum of 14 days after it reaches us. Depending on your card issuer, the refund can take 1 to 2 billing cycles to show on your statement, and we will email you as soon as it has been processed.

EXCEPTIONS

These items cannot be returned or exchanged:

perishable goods
intimates
gift cards
personalized items
digital products

If your product is faulty or damaged, get in touch with us and we will arrange a refund or replacement.

CANCELLATIONS

An order can be cancelled at any time before it ships, with no day limit while it has not left our warehouse. Orders are normally processed within 2 to 3 days of purchase.